For all purchases made through our site:
Shipping expenses are non-refundable, unless a mistake was made in the original shipment to you.
Return shipments must include a copy of your original receipt/order so we can process your request.
ICEHOLE LLC uses UPS Ground service on all shipments unless otherwise noted by the customer. Please allow 1-7 BUSINESS days for your order to arrive based on your location and which product(s) you choose.
For shipments to Alaska or Hawaii, please call (830) 895-4405 to place your order and arrange payment.
Upon purchase, you will be given a tracking number for your shipment. For all other questions, please phone (830) 895-4405 or email [email protected].