Return Policy

For all purchases made through our site:

Shipping expenses are non-refundable, unless a mistake was made in the original shipment to you.

Return shipments must include a copy of your original receipt/order so we can process your request.

Shipping Policy

ICEHOLE LLC uses UPS Ground service on all shipments unless otherwise noted by the customer. Please allow 1-7 BUSINESS days for your order to arrive based on your location and which product(s) you choose.

For shipments to Alaska or Hawaii, please call (830) 895-4405 to place your order and arrange payment.

Upon purchase, you will be given a tracking number for your shipment. For all other questions, please phone (830) 895-4405 or email info@iceholecoolers.com.